What must be identified before determining levels of service?

Identifying the type of facility and its associated expectations is crucial before determining levels of service because this foundational understanding shapes the entire service framework. Different facilities, such as educational institutions, healthcare complexes, or corporate offices, have unique operational needs and varying standards of service. Understanding these distinctions helps in tailoring services to meet specific requirements effectively.

Moreover, the expectations of stakeholders—such as tenants, employees, clients, or regulatory bodies—play a significant role in setting the standards of service. When you know what a facility is designed for and what users anticipate from it, this context allows for more informed decisions about what levels of service are necessary and appropriate. This clarity ensures that all following processes, whether they involve budgets, employee feedback mechanisms, or training programs, are aligned with the established service levels tailored to the specific facility and its operational demands.