What must a manager consider when scheduling?

When scheduling, a manager must focus on providing the expected service while minimizing payroll. This approach ensures that the facility operates effectively and efficiently by aligning staffing levels with workload demands. It involves carefully balancing the number of employees scheduled against the forecasted service needs, which helps in avoiding both overstaffing and understaffing.

Maximizing employee overtime would often lead to increased labor costs and potential employee burnout, which can negatively impact overall service quality. Offering flexible hours is beneficial in certain contexts, but it may not always align with service needs or operational requirements. Prioritizing employee satisfaction is important, but it should not come at the expense of delivering the necessary service levels that the organization expects. Thus, focusing on service delivery while managing costs through efficient scheduling is vital for effective facility management.