What is one of the manager's goals in the joint problem-solving process?

In the joint problem-solving process, one of the manager's key goals is to give clear expectations and narrow the gap between expectations and results. This focus is essential because it encourages effective communication and alignment among team members. By setting clear expectations, a manager ensures that everyone understands their roles and responsibilities, as well as the desired outcomes. This clarity helps in identifying any discrepancies between what is expected and what is actually being delivered.

When expectations are well-defined, it allows teams to collaboratively address issues and obstacles that may be hindering performance. The emphasis on narrowing the gap fosters a culture of accountability and encourages team members to work towards shared objectives, facilitating a more productive and cohesive work environment. This approach ultimately leads to better problem-solving as the team can focus on solutions rather than conflicts or undefined goals.

The other choices reflect approaches that do not contribute positively to the collaborative problem-solving process. For instance, dictating all outcomes undermines collaboration and can lead to resentment among team members. Avoiding confrontation can prevent essential issues from being addressed, leading to unresolved problems. Similarly, isolating team members goes against the spirit of teamwork and collective problem-solving, potentially alienating individuals and diminishing team cohesion.