What is commonly associated with higher levels of service?

Higher levels of service are often associated with higher labor costs because providing exceptional service typically requires a more skilled, well-trained workforce. Facilities aiming for superior customer experience usually invest in hiring qualified staff, offering ongoing training, and ensuring adequate staffing levels to meet customer needs promptly and effectively.

Additionally, delivering higher service levels may involve more personalized interactions, which often necessitate additional staff or more hours worked, directly impacting labor costs. As the expectation for service quality increases, businesses often find themselves needing to increase their investment in human resources to maintain that standard. This is especially true in industries where customer satisfaction and experience are key differentiators, leading to increased competitive advantage despite the higher expense.