What guideline is appropriate when an employee is resistant and the convincing strategy is used?

Enhance your skills for the PGM 3.0 Level 3 Facility Management Exam. Use flashcards and multiple-choice questions with hints and explanations to prepare effectively for your exam!

When addressing an employee's resistance, using a convincing strategy means fostering understanding and support to promote acceptance and collaboration. By helping the employee overcome their resistance and providing them with the necessary resources to succeed, you create an environment that encourages engagement and productivity. This approach emphasizes empathy and support, making the employee feel valued and understood, which can lead to a more positive outcome.

This method not only addresses the immediate resistance but also empowers the employee by equipping them with the tools and resources they need to perform their job effectively. Such support can help transform skepticism into buy-in and commitment, paving the way for better teamwork and collaboration.

In contrast, limiting resources could exacerbate feelings of frustration and defeat, potentially deepening their resistance rather than alleviating it. Ignoring the resistance tends to leave underlying issues unaddressed, which can lead to longer-term problems in team dynamics and performance. Meanwhile, encouraging competition among employees may create a divisive atmosphere that ignores the root causes of resistance and does not foster cooperation or resolution. Therefore, focusing on overcoming resistance and providing support is the most effective guideline in this context.

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