What does an external intersection refer to?

An external intersection refers to the interaction between the operation of a facility and its customers. This concept highlights the importance of understanding how a facility's services, products, or overall operation connect with and impact external stakeholders, particularly the customers who use those services or products.

By focusing on the relationship with customers, facilities can better tailor their offerings to meet customer needs, ensuring satisfaction and loyalty. This external perspective allows for strategic adjustments based on customer feedback and market demands, making it crucial for effective facility management.

Understanding the external intersection helps in creating value propositions that resonate with the target audience, ultimately improving the overall performance of the facility. Recognizing how a facility serves its customers is essential to drive innovation and efficiency in operations, which is why this choice aptly describes the concept in question.