How should a manager respond to an unenthusiastic and inexperienced team member?

Enhance your skills for the PGM 3.0 Level 3 Facility Management Exam. Use flashcards and multiple-choice questions with hints and explanations to prepare effectively for your exam!

To effectively address an unenthusiastic and inexperienced team member, a manager should focus on the approach of convincing. This involves not only helping the team member recognize the importance of their role but also inspiring them to find value in their contributions. Convincing can take various forms, such as providing positive feedback, reinforcing the team's goals, and actively engaging the team member in discussions about their personal career development and aspirations.

By employing this method, a manager can foster a more motivated and engaged team environment. Convincing goes beyond mere instruction; it is about making the individual feel valued and integral to the team's success. Equipping them with confidence through encouragement and demonstrating how their unique skills can benefit the team helps bridge the gap created by their inexperience and lack of enthusiasm.

Supporting could also be a viable response, as it entails offering guidance and resources, but it may lack the motivational aspect that convincing encompasses. Involving or directing may set clear expectations or responsibilities, but without the motivational components that convincing includes, these methods may not address the underlying issue of the team member's lack of enthusiasm.

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